Dell Printers? Good 'n Bad?

Folks,

I'm looking at changing horses here in our printing game.

We have been an HP shop forever but the Dell product is calling out to
us.

We have tested various Dell printers over the past two or three years
but never in a high demand, high volume area. The ones we have tested
have fared fine for the test period but I'm looking for more info.

Does anyone have any experience with their printers? They're claiming
that we'll save as much as 30% over the competition in both purchase and
operation. Yeah, the "as much as" caught my attention too.

Any thoughts are welcome.

Thanks,

Phil

Pepperdine Law

Dell Printers? Good 'n Bad?

Bohl, Phillip C. wrote:
> We have been an HP shop forever but the Dell product is calling out to us.

We've considered Dell printers off and on over the years, particularly
given that we're an almost exclusively Dell shop on the computing front.
The one thing that has always killed it for us was the Dell
cartridges--if something were to happen with our HP printers' toner
cartridges, we could, in an emergency, go to OfficeMax or Staples and
pick one up, but that's not an option with the Dell cartridges.

Also, when Dell started in the printer business, they were using Lexmark
printers, and I wouldn't give you a plug nickel for the best Lexmark had
to offer. (At one time, West was using Lexmarks; that was an unmitigated
disaster as far as I'm concerned. I mean, really, who in his right mind
designs a printer that requires a #2 Phillips screwdriver for clearing a
simple paper jam?) I don't remember who's OEMing for them now (Ricoh?),
but I remember that at least their color laser printers are not Lexmarks.

James

James P. Callison, MCP+I, MCSE
Network Administrator/Webmaster
The University of Oklahoma Law Center ITS
callison@www.law.ou.edu
I'm gonna miss that smile, I'm gonna miss you my friend
Even though it hurts the way it ended up, I'd do it all again
So play it sweet in heaven, 'cause that's right where you want to be
I'm not cryin' 'cause I feel so sorry for you,
I'm cryin' for me

RE: Dell Printers? Good 'n Bad?

I was really concerned about the lack of local cartridges, too, but as
Jeff pointed out, Staples does carry some. I've put a student employee
in charge of inventorying our toner and he lets me know when I need to
place an order. If you have the storage, you can purchase it in 5-packs.
So far, with some planning, we've never had a toner crisis. Our main
campus hardware folks are certified Dell Tier 1 tech support and they
also have spare toner if we need it.
Cyndi

Cyndi Dean Johnson
Assistant Dean for Information Technology
UNM School of Law
(505) 277-0695

-----Original Message-----
From: teknoids-bounces@ruckus.law.cornell.edu
[mailto:teknoids-bounces@ruckus.law.cornell.edu] On Behalf Of James P.
Callison
Sent: Saturday, October 24, 2009 11:38 PM
To: Teknoids
Subject: Re: [teknoids] Dell Printers? Good 'n Bad?

Bohl, Phillip C. wrote:
> We have been an HP shop forever but the Dell product is calling out to
us.

We've considered Dell printers off and on over the years, particularly
given that we're an almost exclusively Dell shop on the computing front.

The one thing that has always killed it for us was the Dell
cartridges--if something were to happen with our HP printers' toner
cartridges, we could, in an emergency, go to OfficeMax or Staples and
pick one up, but that's not an option with the Dell cartridges.

Also, when Dell started in the printer business, they were using Lexmark

printers, and I wouldn't give you a plug nickel for the best Lexmark had

to offer. (At one time, West was using Lexmarks; that was an unmitigated

disaster as far as I'm concerned. I mean, really, who in his right mind
designs a printer that requires a #2 Phillips screwdriver for clearing a

simple paper jam?) I don't remember who's OEMing for them now (Ricoh?),
but I remember that at least their color laser printers are not
Lexmarks.

James

James P. Callison, MCP+I, MCSE
Network Administrator/Webmaster
The University of Oklahoma Law Center ITS
callison@www.law.ou.edu
I'm gonna miss that smile, I'm gonna miss you my friend
Even though it hurts the way it ended up, I'd do it all again
So play it sweet in heaven, 'cause that's right where you want to be
I'm not cryin' 'cause I feel so sorry for you,
I'm cryin' for me

RE: Dell Printers? Good 'n Bad?

Dell carries cartridges for many Dell printers. Looking at http://www.staples.com/Dell-Ink-Toner-Finder/cat_CG883?cmSearchKeyword=d..., there are 33 laser printers offered, and 18 AiOs.

Jeff Whitcomb
Technology Services Manager
Cumberland School of Law - Samford University
205-726-4662
jmwhitco samford edu

 Think before you print

-----Original Message-----
From: teknoids-bounces@ruckus.law.cornell.edu [mailto:teknoids-bounces@ruckus.law.cornell.edu] On Behalf Of James P. Callison
Sent: Sunday, October 25, 2009 12:38 AM
To: Teknoids
Subject: Re: [teknoids] Dell Printers? Good 'n Bad?

Bohl, Phillip C. wrote:
> We have been an HP shop forever but the Dell product is calling out to us.

We've considered Dell printers off and on over the years, particularly
given that we're an almost exclusively Dell shop on the computing front.
The one thing that has always killed it for us was the Dell
cartridges--if something were to happen with our HP printers' toner
cartridges, we could, in an emergency, go to OfficeMax or Staples and
pick one up, but that's not an option with the Dell cartridges.

Also, when Dell started in the printer business, they were using Lexmark
printers, and I wouldn't give you a plug nickel for the best Lexmark had
to offer. (At one time, West was using Lexmarks; that was an unmitigated
disaster as far as I'm concerned. I mean, really, who in his right mind
designs a printer that requires a #2 Phillips screwdriver for clearing a
simple paper jam?) I don't remember who's OEMing for them now (Ricoh?),
but I remember that at least their color laser printers are not Lexmarks.

James

James P. Callison, MCP+I, MCSE
Network Administrator/Webmaster
The University of Oklahoma Law Center ITS
callison@www.law.ou.edu
I'm gonna miss that smile, I'm gonna miss you my friend
Even though it hurts the way it ended up, I'd do it all again
So play it sweet in heaven, 'cause that's right where you want to be
I'm not cryin' 'cause I feel so sorry for you,
I'm cryin' for me

RE: Dell Printers? Good 'n Bad?

Hi Phil,
Although we were also an HP shop 10 years ago, we've purchased only Dell
printers for at least 8 years now. They are in all our high volume
areas...the lab, faculty support, Journals, etc. We buy the 53xx model
for high use and the 52xx model for medium use. The fact that the user
maintenance kit is part of their warranty has saved us a bunch of money.

Cyndi

Cyndi Dean Johnson
Assistant Dean for Information Technology
UNM School of Law
(505) 277-0695

From: teknoids-bounces@ruckus.law.cornell.edu
[mailto:teknoids-bounces@ruckus.law.cornell.edu] On Behalf Of Bohl,
Phillip C.
Sent: Wednesday, October 21, 2009 10:44 AM
To: Teknoids
Subject: [teknoids] Dell Printers? Good 'n Bad?

Folks,

I'm looking at changing horses here in our printing game.

We have been an HP shop forever but the Dell product is calling out to
us.

We have tested various Dell printers over the past two or three years
but never in a high demand, high volume area. The ones we have tested
have fared fine for the test period but I'm looking for more info.

Does anyone have any experience with their printers? They're claiming
that we'll save as much as 30% over the competition in both purchase and
operation. Yeah, the "as much as" caught my attention too.

Any thoughts are welcome.

Thanks,

Phil
Pepperdine Law

RE: Dell Printers? Good 'n Bad?

Hi,

Duke Law is performing a similar assessment of its print needs
including fax, scan, copy and print. We have a couple of Dell color
printers 5110s and they are workhorses. They rarely have a problem and
are relatively ease to fix when they do. We also have a Dell 2145MFP
and a few HP MFPs. I do think the overall satisfaction is high with any
of them. Our systems manager is suggesting a four tiered approach.
Tier 1 - high volume copying and printing (whole school). Tier 2 -
departmental printing, faxing, scanning and copying. Tier 3 - smaller
groups printing, scanning, copying and faxing. Tier 4 - individual
scanning, or printing or faxing or copying. Does anyone have
experience with MFPs, paperless and scanning at all volumes of use?

Thanks.

Need help? email us helpdesk@law.duke.edu

Rochelle
919-613-7245

>>> On 10/22/2009 at 1:57 PM, "Johnson, Cyndi" <johnson@law.unm.edu>
wrote:

Hi Phil,
Although we were also an HP shop 10 years ago, we’ve purchased only
Dell printers for at least 8 years now. They are in all our high volume
areas…the lab, faculty support, Journals, etc. We buy the 53xx model for
high use and the 52xx model for medium use. The fact that the user
maintenance kit is part of their warranty has saved us a bunch of money.

Cyndi

Cyndi Dean Johnson
Assistant Dean for Information Technology
UNM School of Law
(505) 277-0695

From:teknoids-bounces@ruckus.law.cornell.edu
[mailto:teknoids-bounces@ruckus.law.cornell.edu] On Behalf Of Bohl,
Phillip C.
Sent: Wednesday, October 21, 2009 10:44 AM
To: Teknoids
Subject: [teknoids] Dell Printers? Good 'n Bad?

Folks,

I’m looking at changing horses here in our printing game.

We have been an HP shop forever but the Dell product is calling out to
us.

We have tested various Dell printers over the past two or three years
but never in a high demand, high volume area. The ones we have tested
have fared fine for the test period but I’m looking for more info.

Does anyone have any experience with their printers? They’re claiming
that we’ll save as much as 30% over the competition in both purchase and
operation. Yeah, the “as much as” caught my attention too.

Any thoughts are welcome.

Thanks,

Phil
Pepperdine Law