Help Desk Customer Satisfaction Survey

We use a very short and anonymous survey:

1. On a scale of 1 to 5, with 5 being very satisfied and 1 being very
unsatisfied, how satisfied were you with the time it took for us to fix
your problem?
2. On a scale of 1 to 5, with 5 being very satisfied and 1 being very
unsatisfied, how satisfied were you with our service?

3. Please leave any additional constructive comments below. If the space
provided is not sufficient, please feel free to contact Ben Chapman,
Assistant Dean for Information Technology, at 404-727-6948 or via email at
ben.chapman@emory.edu.

A link to the survey is provided in the footer of our "ticket resolved"
message in HelpSpot, which is the help desk software that we use. In the
few years that we've had it up, we've received 70+ responses. As you might
expect, respondents are either very pleased or very displeased -- sort of
the Yelp effect, applied to IT.

Best wishes,

Ben

--
Ben Chapman, J.D.
ben.chapman@emory.edu
Asst Dean for IT, Emory University School of Law
T: 404-727-6948 F: 404-727-2202
gtalk, skype: benjamin.chapman

From: "Wiseman, Kim" <kwiseman@richmond.edu>
Reply-To: Teknoids <teknoids@ruckus.law.cornell.edu>
Date: Mon, 6 Feb 2012 10:19:50 -0500
To: Teknoids <teknoids@ruckus.law.cornell.edu>
Subject: [teknoids] Help Desk Customer Satisfaction Survey

>I¹ve been charged with coming up with questions for a customer service
>satisfaction survey that will be directed at our students.
>
>Has anyone done one recently? Are you willing to share your questions?
>Is there an archive regarding this subject somewhere that has alluded me?
>
>Any/all help/suggestions is always appreciated.
>
>Thanks,
>Kim
>
>-----
>Kimberly M. Wiseman, ACSP
>Computer Services Cooordinator
>Law School Library
>28 Westhampton Way
>University of Richmond, VA 23173
>kwiseman@richmond.edu
>(804) 287-6687
>USAC Member, 2008-2010
>
>
>
>
>
>
>_______________________________________________
>You are currently subscribed to teknoids as: ben.chapman@emory.edu.
>To unsubscribe send a blank email to teknoids-leave@ruckus.law.cornell.edu
>--
>See the web interface at
>http://ruckus.law.cornell.edu/mailman/listinfo/teknoids to get your list
>password, unsubscribe, and view your list settings.

________________________________

This e-mail message (including any attachments) is for the sole use of
the intended recipient(s) and may contain confidential and privileged
information. If the reader of this message is not the intended
recipient, you are hereby notified that any dissemination, distribution
or copying of this message (including any attachments) is strictly
prohibited.

If you have received this message in error, please contact
the sender by reply e-mail message and destroy all copies of the
original message (including attachments).
_______________________________________________
You are currently subscribed to teknoids as: elmer@teknoids.net.
To unsubscribe send a blank email to teknoids-leave@ruckus.law.cornell.edu
--
See the web interface at http://ruckus.law.cornell.edu/mailman/listinfo/teknoids to get your list password, unsubscribe, and view your list settings.