This is probably a very simple answer, and today, my simple mind cannot figure it out.
I have a student who can get onto the internet, but not any INTRANET services (such as her network storage space, network printers, etc.).
I FEELS like some service is either turned on or off, but for the life of me, I can't find it.
Other interesting facts:
NOT joined to our domain (obviously since she's running home)
IP #'s are what they should be
I tried turning off the firewall, to no avail
Nothing in add/remove programs that look suspicious (such as zone alarm or another antivirus software package)
Didn't get a chance to finish running Malwarebytes before she needed the computer back but at the 30 min mark, it hadn't found anything
Checked IE to make sure no proxy assigned itself to cause haavoc (as malware will sometimes do)
What am I missing? Our Network Admin has no clues for me, nor does our central help desk (or at least the tech I talked to on the phone).
Kimberly M. Wiseman, ACSP
Computer Services Coordinator
University of Richmond, VA 23173
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