At Iowa we currently have at least one IT person help start each laptop exam just in case there are any last minute problems. This requires a considerable amount on the IT staff's time and we're looking to see what other school's process entails. I have a few questions:
1.) Are your IT staff in the exam room before the exam begins for problems?
2.) Do your IT Staff go back at the end of the exam to help students exit the software and answer questions?
3.) Are the IT Staff involved in exams at all?
Also, if you have a second and could briefly explain your laptop exam process, it would be extremely helpful.
Apryl R. Betts
Information Technology Department
University of Iowa - College of Law