IT Staff for Exams

At Iowa we currently have at least one IT person help start each laptop exam just in case there are any last minute problems. This requires a considerable amount on the IT staff's time and we're looking to see what other school's process entails. I have a few questions:

1.) Are your IT staff in the exam room before the exam begins for problems?

2.) Do your IT Staff go back at the end of the exam to help students exit the software and answer questions?

3.) Are the IT Staff involved in exams at all?

Also, if you have a second and could briefly explain your laptop exam process, it would be extremely helpful.

Thank you.

APRYL

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Apryl R. Betts
Information Technology Department
University of Iowa - College of Law

IT Staff for Exams

>
> 1.) Are your IT staff in the exam room before the exam begins for
> problems?
>
Yes, we have IT staff stationed outside the exam rooms before the exams
begin and end. We are on call during all exams.

> 2.) Do your IT Staff go back at the end of the exam to help students
> exit the software and answer questions?
>
Yes, we are available to deal with any exam finalization or upload issues.

> 3.) Are the IT Staff involved in exams at all?
>
Our IT staff help with any installation troubleshooting and are on-call
during all exams.

>
>
> Also, if you have a second and could briefly explain your laptop exam
> process, it would be extremely helpful.
>
Mid semester we begin our certification process that steps them through
registering to use the software, installing the software, and certifying
that the software works on their computers. We manage this process via a
web-based internal registration and certification database. Because of the
layout of our building it is necessary to schedule at least two people to
assist with IT troubleshooting during each exam. The registrar hires
proctors to administer the exams and to staff an "IT Desk" outside the
classrooms. Proctors and students may go to this desk to request technical
support. If there is an issue the proctor calls us to the room to assist.
The busy times are at the beginning and end of the exams. We carry radios
(cell phone reception is poor in some areas of our building) during exams so
we can be called if there are any questions or issues during an exam. We are
especially supportive of our students during exams and work hard to resolve
technical issues to prevent a computer user from having to write. Our role
is to provide technical support only. The Registrar schedules proctors and
manages all non-IT logistics and policy issues.

>
>
> Thank you.
>
>
>
> APRYL
>
>
>
>
>
> ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
>
> Apryl R. Betts
>
> Information Technology Department
>
> University of Iowa - College of Law
>
>
>
>
>
> _______________________________________________
> You are currently subscribed to teknoids as: mja5@case.edu.
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--
Megan Allen
Electronic Services and Training Librarian
Case Western Reserve University
Judge Ben C. Green Law Library
11075 East Blvd.
Cleveland, OH 44116
216-368-5223

IT Staff for Exams

On 5/13/2010 4:48 PM, Betts, Apryl R wrote:
> 1.) Are your IT staff in the exam room before the exam begins for
> problems?

Yes. We have at least one Law ITS staff member in each laptop room prior
to the start of the exam. We're normally there from between 30 and 40
minutes prior to the exam 'til the professor or proctor starts the exam
(that's primarily so we'll know when the exam ends and so we'll be able
to answer the "do I turn in my notes?" questions). If we have enough
staff members available, we also have one remain at our "IT table" in
the hallway to help anyone who can't be helped in the exam room.

> 2.) Do your IT Staff go back at the end of the exam to help
> students exit the software and answer questions?

As a rule, no. We provide a central location (outside the largest
classroom) where students can come for assistance; however, if a student
needs assistance in uploading the completed exam, we will enter the exam
room after the professor or proctor has called time. This "IT table" is
manned (or womanned, as the case may be) from the start of the exam
period until we've either accounted for all the period's (laptop) exams
or contacted the students whose exams are missing. On some days, this
means that we have at least one Law ITS staff member there from 8:30am
through 6:00pm.

> 3.) Are the IT Staff involved in exams at all?

We are, but only to provide technical support. Although we will, on
request, assist faculty members in beginning and calling time on exams,
collecting the completed exams, etc, we do not proctor exams--that is,
we do not enforce any exam rules regarding cheating, leaving the exam
room with materials, making sure they turn in everything they're
supposed to return, etc.

James

James P. Callison, MCP+I, MCSE
Network Administrator/Webmaster
The University of Oklahoma Law Center ITS
callison@www.law.ou.edu
Bring it on down to my house, honey
Ain't nobody home but me
Bring it on down to my house,
I need some company
-- The Time Jumpers, "Bring It On Down To My House"
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RE: IT Staff for Exams

At Albany Law...

1. No, we are ready to go to an exam room if called by a proctor. We will go up to five minutes before the scheduled start of an exam. If a student's laptop is not working by that time, they have to write the exam by hand.

2. No. If students have problems uploading exams, or any other problems with their laptops due to Examsoft, they need to bring them in to our offices.

3. Beyond what's mentioned above, no. We help students before the exam period verify that Examsoft is installed and working correctly, and answer any questions they may have. This semester we helped probably two dozen students out of 750 throughout the whole period.

-Ben

Benjamin Schwartz
Associate Director, User Services and Network Infrastructure
[cid:image001.jpg@01CAF372.C324A360]
80 New Scotland Ave | Albany, NY 12208
P: 518.445.3350 | E-mail: bschw@albanylaw.edu

Albany Law in New York's Capital.
Knowledge Empowers.

Follow Albany Law ITS:
[cid:image002.jpg@01CAF372.C324A360][cid:image003.jpg@01CAF372.C324A360][cid:image004.jpg@01CAF372.C324A360]

From: teknoids-bounces@ruckus.law.cornell.edu [mailto:teknoids-bounces@ruckus.law.cornell.edu] On Behalf Of Betts, Apryl R
Sent: Thursday, May 13, 2010 5:48 PM
To: 'Teknoids'
Subject: [teknoids] IT Staff for Exams

ALL:

At Iowa we currently have at least one IT person help start each laptop exam just in case there are any last minute problems. This requires a considerable amount on the IT staff's time and we're looking to see what other school's process entails. I have a few questions:

1.) Are your IT staff in the exam room before the exam begins for problems?

2.) Do your IT Staff go back at the end of the exam to help students exit the software and answer questions?

3.) Are the IT Staff involved in exams at all?

Also, if you have a second and could briefly explain your laptop exam process, it would be extremely helpful.

Thank you.

APRYL

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Apryl R. Betts
Information Technology Department
University of Iowa - College of Law

IT Staff for Exams

At Vanderbilt Law...

1. Not in the room, but we hover outside the room for the first 5 minutes in case there is an emergency but this is a rare occurrence. If students have problems during the exam (e.g. system crash) their instructions say to go to a bluebook and we'll get what they had typed after the exam.

2. We enter each room for the last 5 minutes to be on hand in case there are any electronic submission issues. We help perhaps three dozen students (out of 600+) during the two week period. Most often they turned wireless off with a physical switch or it was user error.

3. Just what is mentioned above. All exams are submitted to the Exam4 receiver and printed/distributed by the Registrar's Office.

Jason Bradley, MCSE, MCTS
Director of Information Technology
Vanderbilt University Law School
615.875.9428

On May 13, 2010, at 4:48 PM, Betts, Apryl R wrote:

> ALL:
>
> At Iowa we currently have at least one IT person help start each laptop exam just in case there are any last minute problems. This requires a considerable amount on the IT staff’s time and we’re looking to see what other school’s process entails. I have a few questions:
>
> 1.) Are your IT staff in the exam room before the exam begins for problems?
> 2.) Do your IT Staff go back at the end of the exam to help students exit the software and answer questions?
> 3.) Are the IT Staff involved in exams at all?
>
> Also, if you have a second and could briefly explain your laptop exam process, it would be extremely helpful.
>
> Thank you.
>
> APRYL
>
>
> ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
> Apryl R. Betts
> Information Technology Department
> University of Iowa - College of Law
>
>
>

RE: IT Staff for Exams

1) One IT staff per room, 15 minutes before exam start, and we stay
in the room for approximately 15 minutes

2) Yes, we return approximately 15 minutes before exam end, and
stay until all laptop uses successfully complete the process

3) Yes, we check to make sure each laptop user actually "started"
the software when the proctor says "Start Exam"

We also provide in the Fall a short, mandatory 1L class on the use,
care, and feeding of the software!

John S. DePrisco, Network Operations Manager

Ave Maria School of Law

1025 Commons Circle

Naples, FL 34119

239-687-5444 Office

From: teknoids-bounces@ruckus.law.cornell.edu
[mailto:teknoids-bounces@ruckus.law.cornell.edu] On Behalf Of Betts,
Apryl R
Sent: Thursday, May 13, 2010 5:48 PM
To: 'Teknoids'
Subject: [teknoids] IT Staff for Exams

ALL:

At Iowa we currently have at least one IT person help start each laptop
exam just in case there are any last minute problems. This requires a
considerable amount on the IT staff's time and we're looking to see what
other school's process entails. I have a few questions:

1.) Are your IT staff in the exam room before the exam begins for
problems?

2.) Do your IT Staff go back at the end of the exam to help students
exit the software and answer questions?

3.) Are the IT Staff involved in exams at all?

Also, if you have a second and could briefly explain your laptop exam
process, it would be extremely helpful.

Thank you.

APRYL

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Apryl R. Betts

Information Technology Department

University of Iowa - College of Law

IT Staff for Exams

We are involved. We have someone available before exams in case of last
minute issues -- there's always a few; we have a "triage center" for after
exams when students need help uploading or with frozen computers or
whatever. It takes a lot of time but the deans feel it's worth it.

Margaret Thomas
Information Technology Manager
University of Dayton School of Law
Room 416
300 College Park
Dayton, Ohio 45469-2772
937-229-4189

From:
"Betts, Apryl R" <apryl-betts@uiowa.edu>
To:
'Teknoids' <teknoids@ruckus.law.cornell.edu>
Date:
05/13/2010 05:48 PM
Subject:
[teknoids] IT Staff for Exams

ALL:

At Iowa we currently have at least one IT person help start each laptop
exam just in case there are any last minute problems. This requires a
considerable amount on the IT staff’s time and we’re looking to see what
other school’s process entails. I have a few questions:

1.) Are your IT staff in the exam room before the exam begins for
problems?
2.) Do your IT Staff go back at the end of the exam to help students
exit the software and answer questions?
3.) Are the IT Staff involved in exams at all?

Also, if you have a second and could briefly explain your laptop exam
process, it would be extremely helpful.

Thank you.

APRYL

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Apryl R. Betts
Information Technology Department
University of Iowa - College of Law

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IT Staff for Exams

Our help desk staff are available but we do not visit each room before the launch of exams. We are staffed after exams for people who have issues with uploads or who need to have their computers unstuck. We do have an IT person in the print-out room for 4-6 hours per day during the exam period, although we are hopeful that we can decrease that commitment next fall.

Each year, the process seems to go more smoothly. A big piece of this is that the registrar and student services staffs are taking more and more ownership of the process. This is really important as far as managing re-scheduled or accommodated exams and/or the few handwritten exams we get. We support both Macs and PCs and usually do about 1600 computerized exam uploads each semester.

By the way, we have abandoned formal training sessions on installing and using the exam software. Attendance had dropped so low at those sessions that it didn’t seem to be a worthwhile time investment. Students download from an internal web page, are encouraged to test the software, and come see us if they have problems.

Best regards,

Ben

On 5/14/10 8:25 AM, "Margaret.Thomas@notes.udayton.edu" <Margaret.Thomas@notes.udayton.edu> wrote:

We are involved. We have someone available before exams in case of last minute issues -- there's always a few; we have a "triage center" for after exams when students need help uploading or with frozen computers or whatever. It takes a lot of time but the deans feel it's worth it.

Margaret Thomas
Information Technology Manager
University of Dayton School of Law
Room 416
300 College Park
Dayton, Ohio 45469-2772
937-229-4189

From: "Betts, Apryl R" <apryl-betts@uiowa.edu>
To: 'Teknoids' <teknoids@ruckus.law.cornell.edu>
Date: 05/13/2010 05:48 PM
Subject: [teknoids] IT Staff for Exams
________________________________

ALL:

At Iowa we currently have at least one IT person help start each laptop exam just in case there are any last minute problems. This requires a considerable amount on the IT staff’s time and we’re looking to see what other school’s process entails. I have a few questions:

1.) Are your IT staff in the exam room before the exam begins for problems?
2.) Do your IT Staff go back at the end of the exam to help students exit the software and answer questions?
3.) Are the IT Staff involved in exams at all?

Also, if you have a second and could briefly explain your laptop exam process, it would be extremely helpful.

Thank you.

APRYL

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Apryl R. Betts
Information Technology Department
University of Iowa - College of Law

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--
Benjamin J. Chapman, J.D., Assistant Dean, Emory Law IT
Computer Help: http://help.law.emory.edu/
Blog: http://blogs.law.emory.edu/benchapman
Gtalk, Skype: benjamin.chapman

________________________________
This e-mail message (including any attachments) is for the sole use of
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If you have received this message in error, please contact
the sender by reply e-mail message and destroy all copies of the
original message (including attachments).

Ben Chapman
Assistant Dean, Information Technology
Emory University School of Law

IT Staff for Exams

See my answers under your questions;

On Thu, May 13, 2010 at 5:48 PM, Betts, Apryl R <apryl-betts@uiowa.edu>wrote:

> ALL:
>
> At Iowa we currently have at least one IT person help start each laptop
> exam just in case there are any last minute problems. This requires a
> considerable amount on the IT staff’s time and we’re looking to see what
> other school’s process entails. I have a few questions:
>
>
>
> 1.) Are your IT staff in the exam room before the exam begins for
> problems?
>
*Y**es, IT staff visit every exam room 30 to 15 min before the start of the
*exam and 5 to 10 after start of the exam.

> 2.) Do your IT Staff go back at the end of the exam to help students
> exit the software and answer questions?
>
*We used to but found it a lot quicker if the students visit a central IT
location accompanied by a proctor.after the end of the exam.*

> 3.) Are the IT Staff involved in exams at all?
>
*Totally!*

>
>
> Also, if you have a second and could briefly explain your laptop exam
> process, it would be extremely helpful.
>
> and:
>
> - *students download and install software,*
> - *we'll hold info session for first timers,*
> - * they take their exam and submit them electronically using their
> wifi. *
> - *sbumiteed exams are decrypted and printed out by the office of the
> registrar*
> - *' IT is always there to help everyone with everything :-)*
>
> Kasra
> St. John's Law
> NY USA
>
>
>
>
> APRYL
>
>
>
>
>
> ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
>
> Apryl R. Betts
>
> Information Technology Department
>
> University of Iowa - College of Law
>
>
>
>
>
> _______________________________________________
> You are currently subscribed to teknoids as: hafezi.kasra@gmail.com.
> To unsubscribe send a blank email to teknoids-leave@ruckus.law.cornell.edu
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> password, unsubscribe, and view your list settings.
>

Kasra Hafezi
Director , IT
St. John's University
School of Law
New York, NY U.S.A

RE: IT Staff for Exams

Hi Apryl,

We have a number of people from our IT department, our Academic Technology department, and our library who support exams. Like you, we realize that exam assistance is very time consuming. This spring, we changed our process and it seems to be working well.

1. We require that all 1L student attend an ExamSoft workshop. We go into the room at the beginning of exams only if the professor requests assistance. We have a central location for assistance at the beginning of exams for those courses where we are not physically going into the rooms.

2. We do not go into the exam rooms at the end. Instead, we have a central location for students to come if they have problems.

The first day we did this, there was a little bit of panic from professors, but that quickly passed. I am really pleased to say that we have seen very few problems with exams this semester.

Susie

Susie Pontiff Stringer, Ed.D., SPHR
Director of Academic Technology
Florida Coastal School of Law
8787 Baypine Road, Suite 410
Jacksonville, FL 32256
Office: 904-256-1105
Cell: 904-608-9116
Fax: 904-680-7679
spontiff@fcsl.edu

From: teknoids-bounces@ruckus.law.cornell.edu [mailto:teknoids-bounces@ruckus.law.cornell.edu] On Behalf Of Betts, Apryl R
Sent: Thursday, May 13, 2010 5:48 PM
To: 'Teknoids'
Subject: [teknoids] IT Staff for Exams

ALL:

At Iowa we currently have at least one IT person help start each laptop exam just in case there are any last minute problems. This requires a considerable amount on the IT staff's time and we're looking to see what other school's process entails. I have a few questions:

1.) Are your IT staff in the exam room before the exam begins for problems?

2.) Do your IT Staff go back at the end of the exam to help students exit the software and answer questions?

3.) Are the IT Staff involved in exams at all?

Also, if you have a second and could briefly explain your laptop exam process, it would be extremely helpful.

Thank you.

APRYL

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Apryl R. Betts
Information Technology Department
University of Iowa - College of Law

Susie

Susie Pontiff Stringer, Ed.D., SPHR
Director of Academic Technology
Florida Coastal School of Law
8787 Baypine Road, Suite 410
Jacksonville, Florida 32256
spontiff@fcsl.edu
Office - (904) 256-1105
Cell - (904) 891-2089
Fax - (904) 680-767

IT Staff for Exams

1. Yes, during exams I will be in the room for 15 minutes before each
exam in case they need assistance with ExamSoft. I feel it helps
students maintain a peace of mind. I do not go back at the end of exam,
if a student has an issue they track me down. We have an IT staff of 3
people for a student population of 450.

Jewel Makda
Washburn University School of Law
Student Computer Services Coordinator

On 5/13/2010 4:48 PM, Betts, Apryl R wrote:
>
> ALL:
>
> At Iowa we currently have at least one IT person help start each
> laptop exam just in case there are any last minute problems. This
> requires a considerable amount on the IT staff's time and we're
> looking to see what other school's process entails. I have a few
> questions:
>
> 1.) Are your IT staff in the exam room before the exam begins for
> problems?
>
> 2.) Do your IT Staff go back at the end of the exam to help students
> exit the software and answer questions?
>
> 3.) Are the IT Staff involved in exams at all?
>
> Also, if you have a second and could briefly explain your laptop exam
> process, it would be extremely helpful.
>
> Thank you.
>
> APRYL
>
> ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
>
> Apryl R. Betts
>
> Information Technology Department
>
> University of Iowa - College of Law
>
>
> _______________________________________________
> You are currently subscribed to teknoids as: jewel.brueggeman-makda@washburn.edu.
> To unsubscribe send a blank email to teknoids-leave@ruckus.law.cornell.edu
> --
> See the web interface at http://ruckus.law.cornell.edu/mailman/listinfo/teknoids to get your list password, unsubscribe, and view your list settings.