Lab usage changing

Hello,

Given the increasing pressure to maximize the utility of our ever shrinking space here at UCLA we're re-evaluating the need for our various computer labs and are wondering whether other law schools are doing the same. Specifically, are these spaces being downsized or repurposed to meet some other student need in your school?

Even though we have no laptop requirement, nearly all of our students have their own laptop from which they can print and access network file shares. Our labs offer little specialized software beyond Office 2007 so it's not clear how much value they get from using our PC's vs. using their own. Our peak usage nears 100% for last minute printing of lawyering skills papers, which they *could* do from their laptops if they wanted. Beyond that we rarely exceed 50% utilization of the 75 or so PC's we have across 5 locations (to accommodate about 1000 students).

I find some helpful Teknoids info including an email from earlier this year entitled "Computer Lab Seat Ratio" along with the CALI 2007 presentation by Pepperdine. Both include some useful statistics but I'm wondering what other folks are doing out there. We're hoping to create a better long-term plan than just "stay the course." :) To that end we also plan to poll our students to determine what they do value and see if they have any suggestions for improving these spaces or adding services. To those who've already polled their students, have you learned anything useful?

Thanks,
Scott
___________________
Scott MacKnight, Mgr.
Information Systems
UCLA School of Law
310.825.4689

RE: Lab usage changing

Hi Scott,
We closed our larger lab (36 computers) two years ago and turned it into
a classroom. Not only could we use the space, we saved the law school
the cost of one student employee as we had someone available when the
lab was open. We currently have a 12-student lab in our library that
gets used heavily enough that we'll keep it open even though we have had
a laptop requirement program for 3-4 years now. We have two student
printers available and they can print from their laptops with wireless
if they want. I've thought about putting an additional printing kiosk
station somewhere in the middle of the building; our School of
Management has 3 or 4 that are fairly heavily used.
There was almost no reaction here when we closed the lab. A few students
grumbled initially, as the library is on the far side of the building
and some students didn't want to walk over there to use the PC with the
scanner and Adobe, but they got over it.
Cyndi

Cyndi Dean Johnson
Assistant Dean for Information Technology
UNM School of Law
(505) 277-0695

From: teknoids-bounces@ruckus.law.cornell.edu
[mailto:teknoids-bounces@ruckus.law.cornell.edu] On Behalf Of MacKnight,
Scott
Sent: Monday, December 15, 2008 6:26 PM
To: teknoids@ruckus.law.cornell.edu
Subject: [teknoids] Lab usage changing

Hello,

Given the increasing pressure to maximize the utility of our ever
shrinking space here at UCLA we're re-evaluating the need for our
various computer labs and are wondering whether other law schools are
doing the same. Specifically, are these spaces being downsized or
repurposed to meet some other student need in your school?
Even though we have no laptop requirement, nearly all of our students
have their own laptop from which they can print and access network file
shares. Our labs offer little specialized software beyond Office 2007 so
it's not clear how much value they get from using our PC's vs. using
their own. Our peak usage nears 100% for last minute printing of
lawyering skills papers, which they *could* do from their laptops if
they wanted. Beyond that we rarely exceed 50% utilization of the 75 or
so PC's we have across 5 locations (to accommodate about 1000 students).

I find some helpful Teknoids info including an email from earlier this
year entitled "Computer Lab Seat Ratio" along with the CALI 2007
presentation by Pepperdine
.
Both include some useful statistics but I'm wondering what other folks
are doing out there. We're hoping to create a better long-term plan than
just "stay the course." :) To that end we also plan to poll our
students to determine what they do value and see if they have any
suggestions for improving these spaces or adding services. To those
who've already polled their students, have you learned anything useful?

Thanks,
Scott
___________________
Scott MacKnight, Mgr.
Information Systems
UCLA School of Law
310.825.4689

RE: Lab usage changing

Hi Scott,

Over the past 12+ years that I've been here, we've gone from a 30
station computer lab to 21 stations as of 2 summers ago.

There is talk of reducing the computer lab even more. However, I have
found that the Computer Lab, given that it's located in the law library,
is one of two places where students can socialize and talk above a
whisper. So, in spite of the fact that we have nearly 100% laptop
ownership (even though we have no laptop requirement), the Lab does get
used consistently, and I've seen a lot of collaborative work being done
in the lab.

There are some students who prefer to use a desktop computer. In
informal polls I've taken, I find that many students prefer to come to
the Computer Lab to get on the internet because they don't have to turn
on their laptops and rely on our wireless network (which isn't always
reliable). We do also have Adobe Acrobat Professional installed on
those computers so students do use them to create PDFs. Our scanner
also gets a good workout.

We do get high traffic, as you do, when writing assignments are due and
right before finals with all the printing that goes on, but a good
portion of that is done from their laptops via our wireless network.

Jane

________________________________

From: teknoids-bounces@ruckus.law.cornell.edu
[mailto:teknoids-bounces@ruckus.law.cornell.edu] On Behalf Of MacKnight,
Scott
Sent: Monday, December 15, 2008 5:26 PM
To: teknoids@ruckus.law.cornell.edu
Subject: [teknoids] Lab usage changing
Importance: Low

Hello,

Given the increasing pressure to maximize the utility of our ever
shrinking space here at UCLA we're re-evaluating the need for our
various computer labs and are wondering whether other law schools are
doing the same. Specifically, are these spaces being downsized or
repurposed to meet some other student need in your school?

Even though we have no laptop requirement, nearly all of our students
have their own laptop from which they can print and access network file
shares. Our labs offer little specialized software beyond Office 2007 so
it's not clear how much value they get from using our PC's vs. using
their own. Our peak usage nears 100% for last minute printing of
lawyering skills papers, which they *could* do from their laptops if
they wanted. Beyond that we rarely exceed 50% utilization of the 75 or
so PC's we have across 5 locations (to accommodate about 1000 students).

I find some helpful Teknoids info including an email from earlier this
year entitled "Computer Lab Seat Ratio" along with the CALI 2007
presentation by Pepperdine
.
Both include some useful statistics but I'm wondering what other folks
are doing out there. We're hoping to create a better long-term plan than
just "stay the course." :) To that end we also plan to poll our
students to determine what they do value and see if they have any
suggestions for improving these spaces or adding services. To those
who've already polled their students, have you learned anything useful?

Thanks,
Scott
___________________
Scott MacKnight, Mgr.
Information Systems
UCLA School of Law
310.825.4689

work management tools

Hi,

What experiences do you have with work management tools? Please describe what successes and complications you find in the use of the application and its impact on your users and staff.

Thanks.

Need help? email us helpdesk@law.duke.edu

Rochelle
919-613-7245

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RE: work management tools

We use HelpSpot as well, and I believe we like it. The community here at Emory Law has adapted well enough that they know we prefer support requests this way. If students come to the help desk, they are required to put in a ticket a kiosk by the entrance. HelpSpot has more features as well like forums, KBs, administrative reports, etc that the IT department tries its hardest to utilize. I don't know about Laurie but we have a hard time putting the forum to use, and make better use of the KB.

-----Original Message-----
From: teknoids-bounces@ruckus.law.cornell.edu [mailto:teknoids-bounces@ruckus.law.cornell.edu] On Behalf Of Rochelle Newton-Brown
Sent: Monday, March 09, 2009 11:22 AM
To: Teknoids
Subject: [teknoids] work management tools

Hi,

What experiences do you have with work management tools? Please describe what successes and complications you find in the use of the application and its impact on your users and staff.

Thanks.

Need help? email us helpdesk@law.duke.edu

Rochelle
919-613-7245

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RE: work management tools

We use HelpSpot for our "ticketing" software. We like it because it is
easy to use, includes a knowledge base area, and uses Active Directory
for login. It's also fairly inexpensive.

Downsides - (and this is not necessarily the software's fault), we don't
enter every interaction into it, so our metrics and tracking doesn't
show our true activity and work load.

Laurie

Laurie Ralston, Ed.D.
Director of IT,
Associate Instructor of Law & Practice
Sandra Day O'Connor College of Law
Arizona State University
laurie.ralston@asu.edu
480-965-2048

-----Original Message-----
From: teknoids-bounces@ruckus.law.cornell.edu
[mailto:teknoids-bounces@ruckus.law.cornell.edu] On Behalf Of Rochelle
Newton-Brown
Sent: Monday, March 09, 2009 8:22 AM
To: Teknoids
Subject: [teknoids] work management tools

Hi,

What experiences do you have with work management tools? Please
describe what successes and complications you find in the use of the
application and its impact on your users and staff.

Thanks.

Need help? email us helpdesk@law.duke.edu

Rochelle
919-613-7245

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work management tools

You mean, like cattle prods?

Jim Milles
Professor of Law
University at Buffalo Law School
The State University of New York
419 O'Brian Hall, Buffalo, NY 14260
(716) 645-5543, jgmilles@buffalo.edu
http://jmilles.com
http://ssrn.com/author=68266

On Mon, Mar 9, 2009 at 11:22 AM, Rochelle Newton-Brown <
Newton-Brown@law.duke.edu> wrote:

> Hi,
>
> What experiences do you have with work management tools? Please describe
> what successes and complications you find in the use of the application and
> its impact on your users and staff.
>
>
>
> Thanks.
>
> Need help? email us helpdesk@law.duke.edu
>
> Rochelle
> 919-613-7245
>
>
> _______________________________________________
> You are currently subscribed to teknoids as: jgmilles@buffalo.edu.
> To unsubscribe send a blank email to teknoids-leave@ruckus.law.cornell.edu
> --
> See the web interface at
> http://ruckus.law.cornell.edu/mailman/listinfo/teknoids to get your list
> password, unsubscribe, and view your list settings.
>

work management tools

Hi Jim,

I mean like help desk software.

Thanks.

Need help? email us helpdesk@law.duke.edu

Rochelle
919-613-7245

>>> Jim Milles <jgmilles@buffalo.edu> 3/9/2009 11:26 AM >>>
You mean, like cattle prods?

Jim Milles
Professor of Law
University at Buffalo Law School
The State University of New York
419 O'Brian Hall, Buffalo, NY 14260
(716) 645-5543, jgmilles@buffalo.edu
http://jmilles.com
http://ssrn.com/author=68266

On Mon, Mar 9, 2009 at 11:22 AM, Rochelle Newton-Brown <
Newton-Brown@law.duke.edu> wrote:

> Hi,
>
> What experiences do you have with work management tools? Please describe
> what successes and complications you find in the use of the application and
> its impact on your users and staff.
>
>
>
> Thanks.
>
> Need help? email us helpdesk@law.duke.edu
>
> Rochelle
> 919-613-7245
>
>
> _______________________________________________
> You are currently subscribed to teknoids as: jgmilles@buffalo.edu.
> To unsubscribe send a blank email to teknoids-leave@ruckus.law.cornell.edu
> --
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> http://ruckus.law.cornell.edu/mailman/listinfo/teknoids to get your list
> password, unsubscribe, and view your list settings.
>

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RE: work management tools

I don't have a tracking software myself, but the main university just switched recently to GLPI which is an open-source solution. http://glpi-project.org/spip.php?lang=en. I don't use this day in and day out, but for what I do look at, it seems OK.

Jeff Whitcomb
Technology Services Manager
Cumberland School of Law - Samford University
205-726-4662

 Think before you print

-----Original Message-----
From: teknoids-bounces@ruckus.law.cornell.edu [mailto:teknoids-bounces@ruckus.law.cornell.edu] On Behalf Of Rochelle Newton-Brown
Sent: Monday, March 09, 2009 10:29 AM
To: Teknoids
Subject: Re: [teknoids] work management tools

Hi Jim,

I mean like help desk software.

Thanks.

Need help? email us helpdesk@law.duke.edu

Rochelle
919-613-7245

>>> Jim Milles <jgmilles@buffalo.edu> 3/9/2009 11:26 AM >>>
You mean, like cattle prods?

Jim Milles
Professor of Law
University at Buffalo Law School
The State University of New York
419 O'Brian Hall, Buffalo, NY 14260
(716) 645-5543, jgmilles@buffalo.edu
http://jmilles.com
http://ssrn.com/author=68266

On Mon, Mar 9, 2009 at 11:22 AM, Rochelle Newton-Brown <
Newton-Brown@law.duke.edu> wrote:

> Hi,
>
> What experiences do you have with work management tools? Please describe
> what successes and complications you find in the use of the application and
> its impact on your users and staff.
>
>
>
> Thanks.
>
> Need help? email us helpdesk@law.duke.edu
>
> Rochelle
> 919-613-7245
>
>
> _______________________________________________
> You are currently subscribed to teknoids as: jgmilles@buffalo.edu.
> To unsubscribe send a blank email to teknoids-leave@ruckus.law.cornell.edu
> --
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> password, unsubscribe, and view your list settings.
>

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work management tools

We use SupportCenter.

http://www.qualityunit.com/supportcenter/

It works well, you can submit requests via e-mail or a web page. Users can login to see their trouble tickets. It has graphing to show performance.

For $200 with unlimited upgrades, I think it's a great value.

Jeff
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Lab usage changing

We have downsized from a 52 to 32 and now to a 12 seats lab for about 1000
students here at St. John's. We have used the space for IT offices and a
writting center. It has worked well for us since the lab is basically used
for a quick print job that can be done with their wifi laptop anyway. I
think most schools are doing the same.

Kasra

Director, Information Technology
St. John's University
School of Law
New York, NY

On Mon, Dec 15, 2008 at 8:25 PM, MacKnight, Scott <scottm@law.ucla.edu>wrote:

> Hello,
>
> Given the increasing pressure to maximize the utility of our ever shrinking
> space here at UCLA we're re-evaluating the need for our various computer
> labs and are wondering whether other law schools are doing the same.
> Specifically, are these spaces being downsized or repurposed to meet some
> other student need in your school?
>
> Even though we have no laptop requirement, nearly all of our students have
> their own laptop from which they can print and access network file shares.
> Our labs offer little specialized software beyond Office 2007 so it's not
> clear how much value they get from using our PC's vs. using their own.
> Our peak usage nears 100% for last minute printing of lawyering skills
> papers, which they *could* do from their laptops if they wanted. Beyond that
> we rarely exceed 50% utilization of the 75 or so PC's we have across 5
> locations (to accommodate about 1000 students).
>
> I find some helpful Teknoids info including an email from earlier this year
> entitled "Computer Lab Seat Ratio" along with the CALI 2007 presentation
> by Pepperdine.
> Both include some useful statistics but I'm wondering what other folks are
> doing out there. We're hoping to create a better long-term plan than just
> "stay the course." :) To that end we also plan to poll our students to
> determine what they do value and see if they have any suggestions for
> improving these spaces or adding services. To those who've already polled
> their students, have you learned anything useful?
>
> Thanks,
> Scott
> ___________________
> Scott MacKnight, Mgr.
> Information Systems
> UCLA School of Law
> 310.825.4689
>
>
>
>
>
> _______________________________________________
> You are currently subscribed to teknoids as: computherapist@gmail.com.
> To unsubscribe send a blank email to teknoids-leave@ruckus.law.cornell.edu
> --
> See the web interface at
> http://ruckus.law.cornell.edu/mailman/listinfo/teknoids to get your list
> password, unsubscribe, and view your list settings.
>

Kasra Hafezi
Director , IT
St. John's University
School of Law
New York, NY U.S.A

Lab usage changing

We are downsizing our remaining computer lab facilities and turning areas
into offices and other space. The fact is that the PCs we provide do not
get a whole lot of usage. In our case we do have a laptop requirement, but
I can¹t imagine a student showing up here without one even if we did not
have the requirement.

Lowell

Lab usage changing

Scott,

Over the past 5 years we have downsized from 60 lab computers to 45 and
now 30. we have kept the same amount of networked printers which is 5. I
might add more printers because I allow wireless printing.

Jim Epting
Director, Computer Services
USC - School of Law
803-777-5106

Today's Topics:

1. Re: Lab usage changing (Computherapist)

----------------------------------------------------------------------

Message: 1
Date: Sat, 7 Mar 2009 21:31:36 -0500
From: Computherapist <computherapist@gmail.com>
Subject: Re: [teknoids] Lab usage changing
To: Teknoids <teknoids@ruckus.law.cornell.edu>
Message-ID:
<efee30e50903071831i2b3c7102of00075a2bf9ae54c@mail.gmail.com>
Content-Type: text/plain; charset="utf-8"

We have downsized from a 52 to 32 and now to a 12 seats lab for about
1000
students here at St. John's. We have used the space for IT offices and a
writting center. It has worked well for us since the lab is basically
used
for a quick print job that can be done with their wifi laptop anyway. I
think most schools are doing the same.

Kasra

Director, Information Technology
St. John's University
School of Law
New York, NY

On Mon, Dec 15, 2008 at 8:25 PM, MacKnight, Scott
<scottm@law.ucla.edu>wrote:

> Hello,
>
> Given the increasing pressure to maximize the utility of our ever
shrinking
> space here at UCLA we're re-evaluating the need for our various
computer
> labs and are wondering whether other law schools are doing the same.
> Specifically, are these spaces being downsized or repurposed to meet
some
> other student need in your school?
>
> Even though we have no laptop requirement, nearly all of our students
have
> their own laptop from which they can print and access network file
shares.
> Our labs offer little specialized software beyond Office 2007 so it's
not
> clear how much value they get from using our PC's vs. using their own.
> Our peak usage nears 100% for last minute printing of lawyering skills
> papers, which they *could* do from their laptops if they wanted.
Beyond that
> we rarely exceed 50% utilization of the 75 or so PC's we have across 5
> locations (to accommodate about 1000 students).
>
> I find some helpful Teknoids info including an email from earlier this
year
> entitled "Computer Lab Seat Ratio" along with the CALI 2007
presentation
> by
Pepperdine.
> Both include some useful statistics but I'm wondering what other folks
are
> doing out there. We're hoping to create a better long-term plan than
just
> "stay the course." :) To that end we also plan to poll our students
to
> determine what they do value and see if they have any suggestions for
> improving these spaces or adding services. To those who've already
polled
> their students, have you learned anything useful?
>
> Thanks,
> Scott
> ___________________
> Scott MacKnight, Mgr.
> Information Systems
> UCLA School of Law
> 310.825.4689
>
>
>
>
>
> _______________________________________________
> You are currently subscribed to teknoids as: computherapist@gmail.com.
> To unsubscribe send a blank email to
teknoids-leave@ruckus.law.cornell.edu
> --
> See the web interface at
> http://ruckus.law.cornell.edu/mailman/listinfo/teknoids to get your
list
> password, unsubscribe, and view your list settings.
>
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Lab usage changing

Hi Scott,

We dissolved our computer lab last summer and haven't looked back.
However, we have a laptop requirement which admittedly made the
transition easier.

To get the ball rolling we set up an online survey to let students
know where we were headed and to ask them to help us rethink what
central IT services we were offering. The response was surprisingly
positive and in fact, many students were unaware that we had a
computer lab and expressed their support in dissolving the lab so that
the resources might be used elsewhere.

Some students expressed concern that they were losing services from
the IT office so based on the survey responses, we agreed to place a
few computer kiosks in our Library Commons along with offering flatbed
scanning, scan-to-OCR, and color printing services.

If you would like to see our simple survey, please don't hesitate to
contact me offline.

Best regards,

Dennis

===

On Dec 15, 2008, at 5:25 PM, MacKnight, Scott wrote:

> Hello,
>
> Given the increasing pressure to maximize the utility of our ever
> shrinking space here at UCLA we're re-evaluating the need for our
> various computer labs and are wondering whether other law schools
> are doing the same. Specifically, are these spaces being downsized
> or repurposed to meet some other student need in your school?
>
> Even though we have no laptop requirement, nearly all of our
> students have their own laptop from which they can print and access
> network file shares. Our labs offer little specialized software
> beyond Office 2007 so it's not clear how much value they get from
> using our PC's vs. using their own. Our peak usage nears 100% for
> last minute printing of lawyering skills papers, which they *could*
> do from their laptops if they wanted. Beyond that we rarely exceed
> 50% utilization of the 75 or so PC's we have across 5 locations (to
> accommodate about 1000 students).
>
> I find some helpful Teknoids info including an email from earlier
> this year entitled "Computer Lab Seat Ratio" along with the CALI
> 2007 presentation by Pepperdine. Both include some useful statistics
> but I'm wondering what other folks are doing out there. We're hoping
> to create a better long-term plan than just "stay the course." :)
> To that end we also plan to poll our students to determine what they
> do value and see if they have any suggestions for improving these
> spaces or adding services. To those who've already polled their
> students, have you learned anything useful?
>
> Thanks,
> Scott
> ___________________
> Scott MacKnight, Mgr.
> Information Systems
> UCLA School of Law
> 310.825.4689
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