Pharos/HP printer problems (49.xx errors)

This issue has been plaguing us since last year, but it's suddenly gotten far worse than what we were seeing in the fall and spring of 09-10. Basically, we've got two separate Pharos print queues that almost every day throw 49.xx errors on the HP printers on those two queues, seemingly at random. The central ITS folks who run the Pharos backend for us and the rest of campus tell me that it's happening on other queues all over campus and that they haven't been able to come up with a definitive cause or solution to date. Reading various forums online, I've seen numerous proposed causes (bad firmware, certain kinds of print jobs coming from Macs, certain types of PDFs, network issues, etc etc) and solutions. Sadly, not one of these has been verifiable by us and nothing we've tried has stopped the problem from occurring.

Have any of you running HP Pharos-based printers seen the dreaded 49.xx errors (which completely freeze all printers and require a clearing of the job queue)? If so, please offer the magic fix and earn my eternal gratitude (and maybe a cool toy sent via thinkgeek.com)! Oh, and we're using mostly 9050DTNs, with one 4350DTN; both models have had the error.

Peace out,
Doug
---
Doug Edmunds
Assistant Dean for IT
UNC School of Law
160 Ridge Rd, Chapel Hill, NC 27599
919.843.9208 office
http://www.law.unc.edu

_______________________________________________
You are currently subscribed to teknoids as: elmer@teknoids.net.
To unsubscribe send a blank email to teknoids-leave@ruckus.law.cornell.edu
--
See the web interface at http://ruckus.law.cornell.edu/mailman/listinfo/teknoids to get your list password, unsubscribe, and view your list settings.

RE: Pharos/HP printer problems (49.xx errors)

Doug,

We are also having the problem here at Notre Dame. From what I have been told by OIT, they also see the problem with the Xerox printers used in the rest of campus. It is also my understanding that our sister campus (St. Mary's) also experiences similar problems using a different print release system (I don't remember which one off the top of my head). In addition to the 49 errors, we have horribly slow print speeds with PDFs.

So, I also would appreciate knowing what others are doing to help resolve these problems. BTW, we seem to see fewer problems when printing directly to the printers. We also rely on OIT for the management of the Pharos system.

Thanks,

Eric

-----Original Message-----
From: teknoids-bounces@ruckus.law.cornell.edu [mailto:teknoids-bounces@ruckus.law.cornell.edu] On Behalf Of Edmunds, Doug
Sent: Friday, September 10, 2010 12:13 PM
To: Teknoids
Subject: [teknoids] Pharos/HP printer problems (49.xx errors)

This issue has been plaguing us since last year, but it's suddenly gotten far worse than what we were seeing in the fall and spring of 09-10. Basically, we've got two separate Pharos print queues that almost every day throw 49.xx errors on the HP printers on those two queues, seemingly at random. The central ITS folks who run the Pharos backend for us and the rest of campus tell me that it's happening on other queues all over campus and that they haven't been able to come up with a definitive cause or solution to date. Reading various forums online, I've seen numerous proposed causes (bad firmware, certain kinds of print jobs coming from Macs, certain types of PDFs, network issues, etc etc) and solutions. Sadly, not one of these has been verifiable by us and nothing we've tried has stopped the problem from occurring.

Have any of you running HP Pharos-based printers seen the dreaded 49.xx errors (which completely freeze all printers and require a clearing of the job queue)? If so, please offer the magic fix and earn my eternal gratitude (and maybe a cool toy sent via thinkgeek.com)! Oh, and we're using mostly 9050DTNs, with one 4350DTN; both models have had the error.

Peace out,
Doug
---
Doug Edmunds
Assistant Dean for IT
UNC School of Law
160 Ridge Rd, Chapel Hill, NC 27599
919.843.9208 office
http://www.law.unc.edu

_______________________________________________
You are currently subscribed to teknoids as: mccartney@nd.edu.
To unsubscribe send a blank email to teknoids-leave@ruckus.law.cornell.edu
--
See the web interface at http://ruckus.law.cornell.edu/mailman/listinfo/teknoids to get your list password, unsubscribe, and view your list settings.
_______________________________________________
You are currently subscribed to teknoids as: elmer@teknoids.net.
To unsubscribe send a blank email to teknoids-leave@ruckus.law.cornell.edu
--
See the web interface at http://ruckus.law.cornell.edu/mailman/listinfo/teknoids to get your list password, unsubscribe, and view your list settings.

UPDATE: RE: Pharos/HP printer problems (49.xx errors)

It became clear from the handful of responses I got on this that we at Carolina Law are not alone in our frustration over Pharos print queues dying all too often. Based on the majority of replies, the issue seems to be tied to PDF jobs and HP printer drivers. But as Eric at Notre Dame noted below, Xerox devices also seem to be susceptible. Since this problem is clearly not confined to one campus or one environment and represents a serious challenge to our daily operations, I am thinking about contacting senior level technicians at Pharos and HP (maybe Xerox, too?) to set up a conference call with a few of us as customers. My hope is to raise the level of awareness about this issue and force the vendors to work together for a viable long-term solution.

I know, it's an ambitious and maybe naive hope that I'll actually accomplish this! But e-mail me off list if you'd like to be involved in such a conference call sometime in the next couple weeks.

Meanwhile, I wanted to share that we have had some success in avoiding this problem by advising our Mac users to install the open source Gutenprint drivers and use them instead of HP's. You can point students to the following sites to get them:
http://support.apple.com/downloads/Gutenprint_Printer_Drivers_for_Mac_OS... (for Snow Leopard)
http://gimp-print.sourceforge.net/MacOSX.php (for earlier OS X versions)

Advanced printer features won't be available to configure, but duplexing and extra paper trays still work fine with these drivers.

Best,
Doug
---
Doug Edmunds
Assistant Dean for IT
UNC School of Law
160 Ridge Rd, Chapel Hill, NC 27599
919.843.9208 office
http://www.law.unc.edu

On Sep 10, 2010, at 5:16 PM, Eric McCartney wrote:

> Doug,
>
> We are also having the problem here at Notre Dame. From what I have been told by OIT, they also see the problem with the Xerox printers used in the rest of campus. It is also my understanding that our sister campus (St. Mary's) also experiences similar problems using a different print release system (I don't remember which one off the top of my head). In addition to the 49 errors, we have horribly slow print speeds with PDFs.
>
> So, I also would appreciate knowing what others are doing to help resolve these problems. BTW, we seem to see fewer problems when printing directly to the printers. We also rely on OIT for the management of the Pharos system.
>
> Thanks,
>
> Eric
>
>
> -----Original Message-----
> From: teknoids-bounces@ruckus.law.cornell.edu [mailto:teknoids-bounces@ruckus.law.cornell.edu] On Behalf Of Edmunds, Doug
> Sent: Friday, September 10, 2010 12:13 PM
> To: Teknoids
> Subject: [teknoids] Pharos/HP printer problems (49.xx errors)
>
> This issue has been plaguing us since last year, but it's suddenly gotten far worse than what we were seeing in the fall and spring of 09-10. Basically, we've got two separate Pharos print queues that almost every day throw 49.xx errors on the HP printers on those two queues, seemingly at random. The central ITS folks who run the Pharos backend for us and the rest of campus tell me that it's happening on other queues all over campus and that they haven't been able to come up with a definitive cause or solution to date. Reading various forums online, I've seen numerous proposed causes (bad firmware, certain kinds of print jobs coming from Macs, certain types of PDFs, network issues, etc etc) and solutions. Sadly, not one of these has been verifiable by us and nothing we've tried has stopped the problem from occurring.
>
> Have any of you running HP Pharos-based printers seen the dreaded 49.xx errors (which completely freeze all printers and require a clearing of the job queue)? If so, please offer the magic fix and earn my eternal gratitude (and maybe a cool toy sent via thinkgeek.com)! Oh, and we're using mostly 9050DTNs, with one 4350DTN; both models have had the error.
>
> Peace out,
> Doug
> ---
> Doug Edmunds
> Assistant Dean for IT
> UNC School of Law
> 160 Ridge Rd, Chapel Hill, NC 27599
> 919.843.9208 office
> http://www.law.unc.edu
>
>
>
> _______________________________________________
> You are currently subscribed to teknoids as: mccartney@nd.edu.
> To unsubscribe send a blank email to teknoids-leave@ruckus.law.cornell.edu
> --
> See the web interface at http://ruckus.law.cornell.edu/mailman/listinfo/teknoids to get your list password, unsubscribe, and view your list settings.
> _______________________________________________
> You are currently subscribed to teknoids as: edmunds@unc.edu.
> To unsubscribe send a blank email to teknoids-leave@ruckus.law.cornell.edu
> --
> See the web interface at http://ruckus.law.cornell.edu/mailman/listinfo/teknoids to get your list password, unsubscribe, and view your list settings.

_______________________________________________
You are currently subscribed to teknoids as: elmer@teknoids.net.
To unsubscribe send a blank email to teknoids-leave@ruckus.law.cornell.edu
--
See the web interface at http://ruckus.law.cornell.edu/mailman/listinfo/teknoids to get your list password, unsubscribe, and view your list settings.

RE: RE: Pharos/HP printer problems (49.xx errors)

We recently went through that -- last Fall I think.

Our Pharos admin said that he thought that error was addressed by
firmware updates on the printers.

I almost wish I could say we're still running strong on those printers
after the firmware fix but they were end of life LJ9000s that we cycled
out in January this year ... moving to Dell printers.

We are still using Pharos after more than ten years though.

Phil
Pepperdine Law

-----Original Message-----
From: teknoids-bounces@ruckus.law.cornell.edu
[mailto:teknoids-bounces@ruckus.law.cornell.edu] On Behalf Of Eric
McCartney
Sent: Friday, September 10, 2010 2:17 PM
To: Teknoids
Subject: [teknoids] RE: Pharos/HP printer problems (49.xx errors)

Doug,

We are also having the problem here at Notre Dame. From what I have
been told by OIT, they also see the problem with the Xerox printers used
in the rest of campus. It is also my understanding that our sister
campus (St. Mary's) also experiences similar problems using a different
print release system (I don't remember which one off the top of my
head). In addition to the 49 errors, we have horribly slow print speeds
with PDFs.

So, I also would appreciate knowing what others are doing to help
resolve these problems. BTW, we seem to see fewer problems when
printing directly to the printers. We also rely on OIT for the
management of the Pharos system.

Thanks,

Eric

-----Original Message-----
From: teknoids-bounces@ruckus.law.cornell.edu
[mailto:teknoids-bounces@ruckus.law.cornell.edu] On Behalf Of Edmunds,
Doug
Sent: Friday, September 10, 2010 12:13 PM
To: Teknoids
Subject: [teknoids] Pharos/HP printer problems (49.xx errors)

This issue has been plaguing us since last year, but it's suddenly
gotten far worse than what we were seeing in the fall and spring of
09-10. Basically, we've got two separate Pharos print queues that almost
every day throw 49.xx errors on the HP printers on those two queues,
seemingly at random. The central ITS folks who run the Pharos backend
for us and the rest of campus tell me that it's happening on other
queues all over campus and that they haven't been able to come up with a
definitive cause or solution to date. Reading various forums online,
I've seen numerous proposed causes (bad firmware, certain kinds of print
jobs coming from Macs, certain types of PDFs, network issues, etc etc)
and solutions. Sadly, not one of these has been verifiable by us and
nothing we've tried has stopped the problem from occurring.

Have any of you running HP Pharos-based printers seen the dreaded 49.xx
errors (which completely freeze all printers and require a clearing of
the job queue)? If so, please offer the magic fix and earn my eternal
gratitude (and maybe a cool toy sent via thinkgeek.com)! Oh, and we're
using mostly 9050DTNs, with one 4350DTN; both models have had the error.

Peace out,
Doug
---
Doug Edmunds
Assistant Dean for IT
UNC School of Law
160 Ridge Rd, Chapel Hill, NC 27599
919.843.9208 office
http://www.law.unc.edu

_______________________________________________
You are currently subscribed to teknoids as: mccartney@nd.edu.
To unsubscribe send a blank email to
teknoids-leave@ruckus.law.cornell.edu
--
See the web interface at
http://ruckus.law.cornell.edu/mailman/listinfo/teknoids to get your list
password, unsubscribe, and view your list settings.
_______________________________________________
You are currently subscribed to teknoids as:
phillip.bohl@pepperdine.edu.
To unsubscribe send a blank email to
teknoids-leave@ruckus.law.cornell.edu
--
See the web interface at
http://ruckus.law.cornell.edu/mailman/listinfo/teknoids to get your list
password, unsubscribe, and view your list settings.
_______________________________________________
You are currently subscribed to teknoids as: elmer@teknoids.net.
To unsubscribe send a blank email to teknoids-leave@ruckus.law.cornell.edu
--
See the web interface at http://ruckus.law.cornell.edu/mailman/listinfo/teknoids to get your list password, unsubscribe, and view your list settings.

Phil Bohl
Pepperdine Law