Student laptop printing via wireless

Submitted by Cyndi Johnson on Thu, 11/01/2007 - 11:35am.

Hi
all,
 
We have a laptop
requirement program and have turned our large lab back into a classroom as
almost no one was using it. That leaves one small (12 PC) library lab for
student use. While our building isn't huge, it does sprawl and the library is on
the far end of the building. It's not convenient for quickly printing an outline
prior to class, for example.
 
We provide students
with instructions on how to connect to our networked printers and their file
share via the wireless network (managed by main campus computing) and it
works flawlessly for half the students. The others simply cannot connect. We've
done extensive troubleshooting and have had the main campus experts here to
double-check our work but they can't figure it out either.
 
So, now I need to
determine how to provide those students with network printing. We do charge for
printing (they get 600-pages/year free) so I can't allow straight IP printing
and still track it (at least, I don't know how we'd do that). I thought about
putting a couple of computers in strategic areas around the law school;
they could quickly log on and print from a USB key. That's all I could come up
with. Anyone have suggestions?
 
Thanks,
Cyndi
 
Cyndi Dean Assistant Dean for Information
Technology UNM School
of Law (505) 277-0695

 

( categories: teknoids )
Submitted by wownotown on Thu, 11/01/2007 - 10:05pm.

Duplicate computer names are common and will cause machines to fail when connecting to windows shares. Most 3rd party firewalls block the necessary ports to connect to those shares. Finally, as mentioned below, the ntlm settings on the server can cause problems. You can loosen them up using local security settings under admin tools on the server, unless global domain policies override those settings.

Jeff West
Systems Administrator
>From my PDA

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Today's Topics:

1. Exam4 the world? (Bohl, Phillip C.)
2. RE: Student laptop printing via wireless (Dean, Cyndi)
3. RE: Style over usability (Leers, Susanna)

----------------------------------------------------------------------

Message: 1
Date: Thu, 1 Nov 2007 15:37:56 -0700
From: "Bohl, Phillip C."
Subject: [teknoids] Exam4 the world?
To: "Teknoids"
Message-ID:

Content-Type: text/plain; charset="us-ascii"

A colleague just directed me to the Exam4 website where Pepperdine Law
appears in the list of law schools.

They have a small caveat statement: "This is an inclusive list of law
schools. If your institution is missing, please let us know by clicking
here .
Endorsement or official usage is not necessarily indicated."

To the casual observer, it would appear that every law school in North
America is a customer - along with one in Munich.

Interesting marketing approach.

My only concern from a strictly maniacal control perspective (yes I like
control ;-) is that this could cause undue confusion among some of our
students or faculty.

To date, I must confess, no such confusion has arisen.

Phil

Pepperdine Law

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Message: 2
Date: Thu, 1 Nov 2007 16:46:38 -0600
From: "Dean, Cyndi"
Subject: RE: [teknoids] Student laptop printing via wireless
To: "Teknoids"
Message-ID:

Content-Type: text/plain; charset="us-ascii"

Oh, this looks interesting. I'll have a student bring his machine back
in to me tomorrow...

Cyndi Dean
Assistant Dean for Information Technology
UNM School of Law
(505) 277-0695

________________________________

From: teknoids-bounces@ruckus.law.cornell.edu
[mailto:teknoids-bounces@ruckus.law.cornell.edu] On Behalf Of Kenneth
Hirsh
Sent: Thursday, November 01, 2007 3:31 PM
To: Teknoids
Subject: RE: [teknoids] Student laptop printing via wireless

Cyndi,
Take a look at the network protocol security settings in the Windows
policies. From a Novell TID:

See
- On the workstation change the "Network security: Lan Manager
authentication level" policy to "Send LM & NTLM - use NTLMv2 session
security if negotiated"

additional notes

There have been changes in the default "Network security: Lan Manager
authentication level" policy in the Windows platforms post XP
Professional SP2 x86. It appears that XP Professional x64 defaults to
"Send NTLM response only", and Vista x86 & Vista x64 both default to
"Send NTLMv2 response only".

Setting the " Network security: Lan Manager authentication level" on
these machines to "Send LM & NTLM - use NTLMv2 session security if
negotiated" will address this issue.

A couple of links:

Network security: LAN Manager authentication level
http://technet2.microsoft.com/WindowsServer/en/library/22d98712-9349-44f
b-8e69-1190ea0d039a1033.mspx?mfr=true

Protect Against Weak Authentication Protocols and Passwords
http://www.windowsecurity.com/articles/Protect-Weak-Authentication-Proto
cols-Passwords.html

>>> On 11/1/2007 at 5:26 PM, in message
, "Dean,
Cyndi" wrote:

Hi Ken,
Yes, it's a Windows network (server 2003) and the users are on our
subnet. They do rely on DNS to identify the printers but it appears to
be working fine. They can surf the 'net without a problem. I'm pretty
sure - almost positive - that we have tried using the IP address for the
printer and still no luck. These students cannot connect to their
network share either.
It's odd because some machines that appear to be identical work fine.
The only clue is that one student had Vista and it worked, then he
installed XP and it didn't work. He's fully patched and as far as we can
tell, his machine looks exactly like another machine that does work.
Cyndi

Cyndi Dean
Assistant Dean for Information Technology
UNM School of Law
(505) 277-0695

________________________________

From: teknoids-bounces@ruckus.law.cornell.edu
[mailto:teknoids-bounces@ruckus.law.cornell.edu] On Behalf Of Kenneth
Hirsh
Sent: Thursday, November 01, 2007 3:04 PM
To: Teknoids
Subject: RE: [teknoids] Student laptop printing via wireless

Cyndi,
Some thoughts: Is your network printing on a Windows based network? If
so, are the wireless users on a different subnet? Do the rely on DDNS
or WINS to identify the print servers?
Ken

>>> On 11/1/2007 at 5:00 PM, in message
, "Dean,
Cyndi" wrote:

One of the first things we check is the driver level. I'm not so sure
about the BIOS, however. They can, and do, print OK with wired ports but
much of our new addition doesn't have many available.
Cyndi

Cyndi Dean
Assistant Dean for Information Technology
UNM School of Law
(505) 277-0695

________________________________

From: teknoids-bounces@ruckus.law.cornell.edu
[mailto:teknoids-bounces@ruckus.law.cornell.edu] On Behalf Of Dean,
Daniel
Sent: Thursday, November 01, 2007 2:29 PM
To: Teknoids
Subject: RE: [teknoids] Student laptop printing via wireless

Do the student keep their wireless drivers updated? This is usually the
problem. We also have a laptop requirement and have very few problems
with students printing over the wireless. What few problems we find are
usually corrected by updating the wireless drivers and sometimes the
computer's bios. We also have the advantage of having numerous wired
connections all thru the library. The students have the option of
connecting to any of the open wired connections for network access. Are
there open wired ports for the students to use? If not adding some may
be an option.

Daniel T. Dean MCSE

Unit Manager, Technology Support, Procurement, and Asset Management

Tech University School of Law

Law Library and Computing

From: teknoids-bounces@ruckus.law.cornell.edu
[mailto:teknoids-bounces@ruckus.law.cornell.edu] On Behalf Of Dean,
Cyndi
Sent: Thursday, November 01, 2007 12:31 PM
To: Teknoids
Subject: [teknoids] Student laptop printing via wireless

Hi all,

We have a laptop requirement program and have turned our large lab back
into a classroom as almost no one was using it. That leaves one small
(12 PC) library lab for student use. While our building isn't huge, it
does sprawl and the library is on the far end of the building. It's not
convenient for quickly printing an outline prior to class, for example.

We provide students with instructions on how to connect to our networked
printers and their file share via the wireless network (managed by main
campus computing) and it works flawlessly for half the students. The
others simply cannot connect. We've done extensive troubleshooting and
have had the main campus experts here to double-check our work but they
can't figure it out either.

So, now I need to determine how to provide those students with network
printing. We do charge for printing (they get 600-pages/year free) so I
can't allow straight IP printing and still track it (at least, I don't
know how we'd do that). I thought about putting a couple of computers in
strategic areas around the law school; they could quickly log on and
print from a USB key. That's all I could come up with. Anyone have
suggestions?

Thanks,

Cyndi

Cyndi Dean
Assistant Dean for Information Technology
UNM School of Law
(505) 277-0695

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Message: 3
Date: Thu, 1 Nov 2007 19:02:54 -0400
From: "Leers, Susanna"
Subject: RE: [teknoids] Style over usability
To: "tracey@fairhousing.com" , Teknoids

Message-ID:

Content-Type: text/plain; charset="us-ascii"

That is one trippy list, scrolling it is like trying to pick up mercury.
My husband would probably get seasick and throw up before he got to Pittsburgh. Which is too bad because he actually collects antique fountain pens. In fact, Parkers are some of his favorite "writers", he's got a bunch of different models and years.
We were in Beijing a couple of weeks ago and went to a Parker pen store in a mall there. So I know for sure there's a store there and I tried to find the Beijing stores on the "map". I finally figured out that to find the stores in China you have to click on the sausagy-looking thing that is Japan. If you click on China you can only find the stores in Russia.

Susanna M. Leers
Electronic Research & Technology Services
Barco Law Library
University of Pittsburgh
vox 412 648 1329
fax 412 648 1352
________________________________________
From: teknoids-bounces@ruckus.law.cornell.edu [teknoids-bounces@ruckus.law.cornell.edu] On Behalf Of Tracey McCartney [tracey@fairhousing.com]
Sent: 01 November 2007 01:47 PM
To: Teknoids
Subject: [teknoids] Style over usability

Okay, I've found an infuriating web site, and I know some of you
(probably most) care about web site usability.

So here's something fun for you to try: Go to http://www.parkerpen.com.
Choose "BUYING A PARKER" in the left-hand menu. Click on the map to
choose North America, and again to choose the U.S.

Now, using the scrolling menu that comes up, see how long it takes you
to get to the town you want. If it takes you less than five minutes,
please tell me your secret.

Sometimes I wish Flash were never invented. Some designers are using it
for evil rather than good.

Yes, I have sent a complaint.

Tracey