Thomson Reuters is a venerable news and information organization, with its historical roots stretching all the way back to the 19th century. The two companies merged in 2008 and provide a combination of news and specialized information in areas like law, trade and accounting.
The organization processes a ton of information every year, relying on a staff of 27,000 subject experts and journalists around the world to generate a variety of content. As generative AI has emerged in recent months, it would surely be tempting to use it in the newsroom, as other news organizations have done, and see this capability as an opportunity to reduce staff, cut costs and automate, automate, automate.
While the company sees the benefits of AI for both its employees and customers, it is not in the worker replacement camp, at least not yet. Instead, it sees AI as a way to help customers find information faster,